About the text:
A step-by-step approach to help develop the skills needed to be a careful listener and more effective speaker is presented in this book. The first section discusses the science and art of communication. It includes chapters on communicating as connecting with others; behavior and communication; nonverbal behaviors and interpersonal communication; and multicultural communication. The second section focuses on cognitive understanding of the culturally different. These chapters are included: (1) "African Americans: Communication Styles and Their Effect on Intercultural Communication" (Eugia M. Littlejohn and Saundra B. Henderson); (2) "Cultural Perspectives in Communicating with Asian/Pacific Islanders" (Mary A. Fukuyama and Chikako Inoue-Cox); (3) "Cultural Perpectives in Communicating with Cuban Americans, Puerto Ricans, and Various other Hispanic Americans" (Carlos A. Hernandez and Diane Estrada); (4) "A Brief History, Current Problems, and Recommendations for Improving Communication with Mexican Americans" (Antonio Avila); and (5) "Cultural and Historical Perspectives in Communicating with Native Americans" (Patricia Stroud Reifel). The third section examines the facilitative model of communication. An epilogue "Facilitative Communication: The End of the Beginning" by Mary Howard-Hamilton concludes that being a facilitative communicator involves skills that can be learned and an awareness and sensitivity toward others that can be developed. (ABL)
Hernandez, C. & Estrada, D. (1992). Hispanic Americans. In P.J. Wittmer, Diversity and Similarities: Bridging the Gap through Communication (pp.113-126). Minneapolis: Educational Media Corporation.