Expert System Shells: Tools to Aid Human Performance
Examines expert system shells and the role a microcomputer-based expert system can play as an intelligent job aid. Characteristics of traditional and automated job aids techniques are described, and the role of instructional designers in developing expert systems within organizations is discussed.
Welsh, J. R., & Wilson, B. G. (1987). Expert system shells: Aids to human performance. Journal of Instructional Development, 10(2), 15– 19.